Question 1

How does the website protect my credit card and personal information?

Accepted Answer

JORO Tour uses advanced security technologies (SSL encryption) to protect your data during the payment process. Credit card details are not stored on our systems and are processed directly by certified payment providers. All personal data is handled in compliance with our Privacy Policy and applicable data protection laws.

Question 2

Can the price change during the purchase process?

Accepted Answer

Yes. Prices are dynamic and depend on real-time availability and demand. The final price displayed during checkout is the amount that will be charged.

Question 3

In which cases can I contact you by phone?

Accepted Answer

You may contact us by phone for: • booking assistance • payment or technical issues • post-booking support For general inquiries, we recommend email or the contact form.

Question 4

How will I receive my travel documents?

Accepted Answer

Travel documents (vouchers, tickets, confirmations) will be provided: • via email, and/or phone number • through your JORO Tour account Documents are usually available after payment confirmation or within the timeframe specified by the service provider. Users are responsible for ensuring they have valid travel documents and identification.

Question 5

How can I register on the site?

Accepted Answer

Registering on the site requires just a few simple steps: a) Click the icon in the top right to register for the member's area and follow the instructions. c) Click the Register button or log in with your Google or Apple account. d) Enter the required information and register. You will automatically receive an email at the address you used to access the member's area. This email protects your privacy.

Question 6

How can I receive the best offers by email?

Accepted Answer

Sign up for our newsletter: just enter your email address to stay up-to-date on the best deals and promotions available on the site. You can also subscribe to our Whatsapp channel, where you'll find not only promotions but also travel stories, reviews, and videos about our properties!

Question 7

How can I change my booking after purchase?

Accepted Answer

You can modify your reservation by sending a request through the dedicated section found in [Bookings and Documents](/profile/bookings), by clicking on the See Details button.

Question 8

I just made an incorrect reservation. What can I do?

Accepted Answer

You can change your booking by sending a request through the dedicated section found in [Bookings and Documents](/profile/bookings), by clicking on the See details button.

Question 9

I need to change my booking. How much do I have to pay?

Accepted Answer

Changes requested by the Traveller on already accepted reservations do not oblige Joro Tour to implement them if they cannot be accepted by partners or the Hotel. In any case, each change request will incur an administrative fee with these percentages: Up to 30 days before departure: 10% From 29 to 20 days before departure: 30% From 19 to 8 days before departure: 40%

Question 10

What does room on request mean?

Accepted Answer

Room on request means the room is not immediately confirmed and must be checked with the hotel. If confirmed: • the booking proceeds normally If not confirmed: • an alternative will be offered or • the booking will be canceled without charge

Question 11

What is the difference between soft all-inclusive and hard all-inclusive?

Accepted Answer

Soft all-inclusive usually includes: • main meals • non-alcoholic beverages Hard all-inclusive also includes: • alcoholic beverages (usually local brands) Services may vary by hotel, so please check the detailed hotel description.

Question 12

Can I book a hotel stay without a flight?

Accepted Answer

Yes, hotels can be booked and purchased on the website both through the search engine on the home page and the Hotel section. If you already know the hotel name, you'll need to start your search from the home page and select "Room Only" from the drop-down menu.

Question 13

What is CIN?

Accepted Answer

The CIN is the alphanumeric code assigned by the Ministry of Tourism to accommodation facilities, necessary to identify them and enable them to promote and advertise their hospitality offerings.

Question 14

What can I do if I experience technical problems while purchasing?

Accepted Answer

If any errors occur, error messages will appear on the screen and our operators will contact you as soon as possible to complete the booking by phone. You can also contact the Contact Center at +355 90 96 006.

Question 15

How can I share my impressions, suggestions, and criticisms with you after my return from vacation?

Accepted Answer

You can fill out the "Quality Questionnaire" found in your travel documents to express your opinions and let us know your level of satisfaction upon returning from your holiday.

Question 16

What should I do if I made my reservation but haven't received the documents?

Accepted Answer

Once you've completed your purchase, you should receive a summary confirmation of your purchase within a few minutes. If you don't receive this confirmation, please call the Contact Center at +355 90 96 006 and provide your booking details.

Question 17

How can I add additional insurance to my trip?

Accepted Answer

After choosing your travel plan, you can choose from a variety of insurance options to find the one that best suits your needs. Health insurance can be purchased up to 48 hours before your vacation, while Top Booking Full must be purchased at the time of booking.

Question 18

How can I register on the website?

Accepted Answer

Registration is quick and easy: • click on the registration icon • fill in your details or sign in with Google / Apple • confirm your email address • after registration, you can manage your bookings and documents.

Question 19

How can I change or update my profile information?

Accepted Answer

To make changes to your profile information, you can use the [Manage your account](/profile/account) function in your Members' Area.

Question 20

Is my privacy protected if I register on the site?

Accepted Answer

Your personal data is processed in compliance with applicable laws, and your privacy is guaranteed. For more information, please read our [privacy policy](/privacy).

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